Welcome to Echelon insurance

Woman and man working a laptop as an example of our commitment to protecting your rights

Protecting your rights

At Echelon we believe very strongly in open dialogue, transparency, and an informed consumer.
Understanding your rights and responsibilities as a consumer is a crucial step in ensuring that you receive proper protection.

Accessibility and AODA

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Our Commitment

Echelon Insurance is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Measures to support accessibility

Echelon Insurance has taken the following measures to ensure accessibility of echeloninsurance.ca:

  • Included accessibility as part of our digital design and development processes
  • Employed formal accessibility quality assurance testing procedures and methods
  • Conducted internal and/or external accessibility assessments
  • Provided accessibility training for our staff and on a continual basis when required
  • Included accessibility as part of the standard requirements for our third-party vendors
  • Assigned clear accessibility targets and responsibilities on areas which requires improvements

Conformance status.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. echeloninsurance.ca is partially conformant with WCAG 2.0 Level AA. Partially conformant means that due to certain limitations, some parts of the content do not fully conform to the accessibility standard.

Female IT support staff

Compatibility with browsers and assistive technology

Echeloninsurance.ca is designed to be compatible with the following assistive technologies:

  • Google chrome with NVDA on windows 11
  • Edge with NVDA on windows 11
  • Firefox with NVDA on windows 11
  • Google chrome with Voiceover on MACOS Ventura and Monterey
  • Safari with Voiceover on MACOS Ventura and Monterey

Echeloninsurance.ca may not be compatible with:

  • Browsers versions older than 2 major versions
  • Operating systems for desktop computers older than 5 years
  • Operating systems for mobile devices older than 3 years

Technical specifications

Accessibility of echeloninsurance.ca relies on the following technologies to work with the combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Diverse office team reviewing document on tablet.

Limitations and alternatives

Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

CAA Club Group Careers Website: Due to limitations with our third-party solution provider, users using assistive technologies may experience issues using our careers website. Echelon Insurance offers accommodations for all applicants with disabilities in all stages of the recruitment process. If you require an accommodation, please email us at accessibility@caasco.ca, and we will work with you to meet your needs.

Google Maps: Users with a visual impairment may have issues accessing content on our site which uses of Google Maps to visually display information, such our Locate a Broker feature. However, this information is meant to be supportive and secondary in nature, while the pertinent content remains fully accessible on the pages. For example, users will still be able to locate their nearest Broker by accessing our Broker listing even though they may not be able visually see the location on Google Maps.

Third-party websites and tools: We often partner with other companies to provide products and services to our users. These third-party websites may not be fully compliant. In addition, we may use third-party tools or plugins to support certain functions on our website. Whenever possible, we have customized such tools to follow compliance standards, however at times, such customizations options may not be available. We have made effort in limiting the use of such tools to lower the impact of possible disruptions.

PDF documents: Some of the PDF documents available for download on our site may not be fully accessible. If you require assistance with the content on these PDF documents, please feel free to contact us by phone or email.

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Assessment approach.

Echelon Insurance assessed the accessibility of echeloninsurance.ca by the following approaches:

  • Self-evaluation
  • External evaluation

Evaluation report

An evaluation report is available upon request. Please contact us at Accessibility@caasco.ca.

Questions and Feedback

For questions and feedback about the accessibility of content on www.echeloninsurance.ca, including alternate-format requests, please contact us at Accessibility@caasco.ca or by phone at 905-301-8934. We welcome your feedback at any time.

General questions or concerns related to the Accessibility for Ontarians with Disabilities Act can be directed to the Human Resources Department at Echelon by contacting Romesh Morales via email at Accessibility@caasco.ca or via phone at 905-301-8934.