Consumer Complaints

Ombudsman – Complaint Handling Process

If you have concerns about your policy, your claim or our service we want to hear from you.  We are committed to resolving customer complaints quickly, efficiently and fairly.

The first step in resolving your concerns is to contact your broker or your agent.  They can offer independent advice and act on your behalf when dealing with the appropriate person who is responsible for your business.

If you are not satisfied with the outcome you may escalate your concerns to the company Ombudsman.

The role of the Ombudsman is one of liaison, assisting you through the complaint handling process at Echelon Insurance.  The Ombudsman investigates complaints and is concerned with the rights of every person.

Echelon Insurance’s Ombudsman is:

Anna Caron
Chief Compliance Officer
Echelon Insurance
2680 Matheson Blvd East
Suite 300
Mississauga, ON
L4W 0A5

Phone:  (800) 324-3566
Fax:  (905) 214-7883
E-mail: acaron@echeloninsurance.ca

Echelon Insurance is a member of the General Insurance OmbudService.

General Insurance Ombudservice