The challenges that the world is currently experiencing as a result of the COVID-19 pandemic are truly unprecedented. Echelon understands that this is a challenging time for all, and wants you to know that we are here to support you.

While our physical offices are closed, we are fully operational. Our teams are safe, mobilized and ready to support our brokers and customers.

We continue to work closely with our broker partners to support you as this situation evolves, and are committed to providing flexibility to any of our customers who have been impacted by COVID-19.



Relief Measures

To help ease the financial burden this pandemic has caused so many, Echelon has implemented a variety of relief measures for our Personal and Commercial customers. Some examples include premium adjustments based on changes in driving behaviours for our automobile customers, as well as continued coverage for our commercial property policyholders, despite occupancy changes. These are just a few examples of the flexibility that Echelon has introduced to support our customers during this time.

Please contact your insurance broker for more details about our various relief measures and flexible payment options.

Making changes to your policy or payment

Your broker is here to support you. If you would like to change the date of your insurance premium payment, or need to make a change to your policy or coverage, please contact your insurance broker directly. If you require your broker’s contact details, please refer to your policy, or locate them using our Locate a Broker search tool.

As many of our broker partners are operating remotely, we encourage you to reach out to them by email or phone.

Please note: We are unable to accept changes directly from policyholders by phone or email. All requests MUST be sent to us by a broker.

Reporting a claim

Echelon’s Claims team remains on stand-by 24/7. Please see your applicable region’s Claims reporting contact number below.

Ontario & Alberta: 1-866-931-0570
Maritimes: 1-866-252-2854
Quebec: 1-888-662-0222
British Columbia: 1-888-547-9229


We’re in this together. Echelon is committed to providing you with the most up-to-date through our regular email updates and resource pages. Please contact your Business Development Manager if you have not received our latest bulletins.

Please revisit this page for ongoing updates.

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