The challenges that the world is currently experiencing as a result of the COVID-19 pandemic are truly unprecedented. Echelon understands that this is a challenging time for all, and wants you to know that we are here to support you.
To protect the wellbeing of our staff, and to ensure that we are continually able to support our brokers and customers, we have decided to continue to operate remotely, until further notice.
While our physical offices are closed, we are fully operational. Our teams are safe, mobilized and ready to support our brokers and customers.
Echelon’s Claims team remains on stand-by 24/7. Please see your applicable region’s Claims reporting contact number below.
Ontario & Alberta: 1-866-931-0570
British Columbia: 1-888-547-9229
We continue to work closely with our broker partners to support you as this situation evolves, and are committed to providing flexibility to any of our customers who have been impacted by COVID-19.
If you would like to change the date of your insurance premium payment, or need to make a change to your policy or coverage, please contact your insurance broker directly. If you require your broker’s contact details, please refer to your policy, or locate them using our Locate a Broker search tool.
As many of our broker partners are operating remotely, we encourage you to reach out to them by email or phone.
Please revisit this page for ongoing updates.